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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Erica H.

Erica H.

April 10, 2026

5  out of  5
rating by Erica H.
"I had called Candace Bates State Farm Insurance and talked to Lacora. She helped me resolve some issues I was having with renters insurance after I had moved. She looked into the problem and worked to help find a solution. Was very attentive and polite. As soon as she could figure out a resolution she was quick to keep in contact with me and keep me up to date on the changes as they happened. Very highly recommend."
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Timothy Netzley

April 10, 2026

5  out of  5
rating by Timothy Netzley
"Very easy to work with and a joy to talk to. Always attentive. Responsive and professional."
We responded:
"Thanks so much Tim! It’s been a pleasure working with you. Who Dey!! #BengalsFan"
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Tom Nagel

April 8, 2026

5  out of  5
rating by Tom Nagel
"Very friendly, very professional. Accommodating!!!!"
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aley ramirez

March 25, 2026

5  out of  5
rating by aley ramirez
"Super kind and very funny"
We responded:
"Thank you for the 5 star review! Candace "
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Mike Lovins

March 25, 2026

5  out of  5
rating by Mike Lovins
"The workers are very friendly"
We responded:
"Thank you, Mike!! We truly appreciate your business! Candace "
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jennifer breedwell

March 24, 2026

5  out of  5
rating by jennifer breedwell
"Very helpful and friendly."
We responded:
"Thanks Jennifer! We appreciate the positive feedback! Candace"
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Pat Ciccarella

March 23, 2026

5  out of  5
rating by Pat Ciccarella
"The staff is good but can’t solve my problem. I can’t log into my account. It tells me Login not found. I requested my login from State Farm and it gives me the same one. I can’t check my account online. I’ve been trying to get Ting but can’t because I can’t login. Appreciate any help I can get."
We responded:
"Hi Pat, thank you for the positive feedback regarding my staff; we appreciate your business and will be addressing your concerns. Please expect to hear from someone on my team with more information about your concerns. Candace "
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Mandy Pendergrass

March 23, 2026

5  out of  5
rating by Mandy Pendergrass
"LaCora is so sweet and very professional when it comes to her clients! I’ve been with State Farm for a few years now. She is very willing and helpful who it comes to any questions !! :)"
We responded:
"Thank you, Mandy! We truly appreciate your business! Candace "
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KC

March 20, 2026

5  out of  5
rating by KC
"Candace, Deborah, and LaCora have all been incredibly helpful and timely in every encounter. I have both auto and home insurance through StateFarm and strongly recommend this team of women! I’ll be a customer for life."
We responded:
"We appreciate you! Thank you for the positive feedback! Candace "
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Leroy Young

March 18, 2026

5  out of  5
rating by Leroy Young
"Great"
We responded:
"Thank you! "
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Paige Madden

March 16, 2026

5  out of  5
rating by Paige Madden
"Candace and LaCora are always so helpful and personable! They genuinely care about getting you the best rate!"
We responded:
"Thank you, Paige! It was a pleasure working with you. Please let me know if there is anything else I can assist with. C"
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Warren (Warren)

March 13, 2026

5  out of  5
rating by Warren (Warren)
"Very nice staff."
We responded:
"Thanks Warren! We appreciate the positive feedback and your business! Candace "
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Marcus Wilkins

March 12, 2026

5  out of  5
rating by Marcus Wilkins
"LaCora was extremely helpful to us, confirming payment on an inadvertently suspended policy. She also confirmed our billing address to ensure on time payments in the future. It is a pleasure doing business with competent folks like Candace and LaCora. Like a good neighbor..."
We responded:
"Thanks Marcus! Thank you for the 5 star review; we appreciate your business! Candace "
Profile photo of InDia Yins (InDia Nicole)

InDia Yins (InDia Nicole)

March 12, 2026

5  out of  5
rating by InDia Yins (InDia Nicole)
"LaCora was very helpful in regards to helping me solve an issue I had."
We responded:
"Thanks InDia! Candace "
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Sherri Loscko

March 4, 2026

5  out of  5
rating by Sherri Loscko
"Thanks so much for providing information requested in a timely and professional manner!"
We responded:
"Thank you, Sherri! We truly appreciate your business! Candace "
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lynne sims

March 4, 2026

5  out of  5
rating by lynne sims
"Extremely nice staff! Lacora assisted me with an urgent request. I received what I needed within minutes. Very professional"
We responded:
"Thank you so much, Lynne. It was a pleasure serving you! Candace "
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Elnora Merriweather

March 1, 2026

5  out of  5
rating by Elnora Merriweather
"Excellent customer service skills. Very thorough!"
We responded:
"Elnora! Thank you for the positive feedback! We appreciate your business and support. Little known fact, I grew up with an “Elnora” in my hometown, Joliet. I always thought she was the only person with that name! It’s nice to meet another Elnora. :-)! "
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Charles Davis

February 26, 2026

5  out of  5
rating by Charles Davis
"Prompt reliable service"
We responded:
"We appreciate you, Charles. I look forward to working for you. Candace "
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Tyler Byers

February 25, 2026

5  out of  5
rating by Tyler Byers
"I was recently connected with Candace through a coworker who has trusted her with both car and home insurance for years. I had been with another company for six years, but when I purchased a new car, my rate increased significantly. Candace was able to find me a rate I’m genuinely comfortable with, and I’m incredibly grateful for her help. What stood out most was the consistency and personal service — every time I called with a follow-up question after receiving my initial quote, I spoke directly with her. There’s something reassuring about working with the same person each time instead of a faceless company that routes you to someone new with every call."
We responded:
"Thank you so much, Tyler, for those kind words. It was a pleasure speaking with you and learning about you. I look forward to our partnership. Call me if you need me! Candace "
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Princess Pettijohn

February 24, 2026

5  out of  5
rating by Princess Pettijohn
"I love Candace Bates and her team. One staff member LaCora was pleasant and easy to talk to with what could have been a tense situation with filling a claim. Each time I called over the years with questions etc they are willing and welcoming with the help. I love State Farm and this team of workers."
We responded:
"Thank you. "
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Josh Falkiewicz

February 19, 2026

5  out of  5
rating by Josh Falkiewicz
"Candace has been great to us, cant imagine using anyone else for our families insurance!"
We responded:
"So beautiful; that means a lot. Cheers to you and your family. Candace "
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Ken McDowell

February 13, 2026

5  out of  5
rating by Ken McDowell
"I asked to modify the named insured on my State Farm Homeowners insurance. She said she would make sure Candace received my request. She was very polite and friendly. Nice to work with her. Ken McDowell"
We responded:
"Thank you, Ken. We truly appreciate your feedback. Candace "
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Leng Pheng

February 13, 2026

5  out of  5
rating by Leng Pheng
"Excellent service"
We responded:
"Thank you, Leng! "
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Alice Harris

February 5, 2026

5  out of  5
rating by Alice Harris
"They were very knowledgeable and helped me get a new policy set up, with helping me get a better price with the info they shared with me, and explained everything so I could understand it, thank you for your help.."
We responded:
"Alice, thank you! It was a pleasure speaking with you today. I look forward to our partnership. Candace "
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Melinda Hill

February 5, 2026

5  out of  5
rating by Melinda Hill
"This office always shows excellent customer service."
We responded:
"Thank you for those kind words; we truly appreciate your business. Candace "